shipping & delivery
All items are carefully packaged & shipped in a thick, stay flat mailer with a plastic sleeve to ensure a safe delivery to your home.
All items are shipped to the shipping address associated with your PayPal account, unless specified otherwise.
Orders will be shipped within 3-5 business days after payment is received.
Orders are shipped via Canada Post (regular mail). If you prefer express or tracking, please let us know prior to ordering and we will provide you with a new shipping quote.
Canada Post defines a package as "lost" if it has not arrived 6 weeks after the shipping date. Please send us a message if you haven't received your package within 6 weeks.
Local pick-up is available at checkout. All local orders must be picked up within 3 business days or a refund will be issued. If you select local pick-up for your order, you will receive an email for the pick-up location.
*International Orders* Please keep in mind that you are responsible for any duties / taxes / custom fees associated with your order.
Custom design orders are always welcome, please contact us if you have an inquiry or idea - we'd love to help bring them to life!
Due to the nature of the products, all sales are final.
However, if you are not completely in love with what you order - please do not hesitate to contact us. We will always try our best to work something out! :)
pixel paper hearts collects personal information for the purposes of arranging the customer’s product shipments and billing.
All personal information retained by pixel paper hearts will only be used or disclosed for the purpose for which it was collected.
other good things to know
Keep in mind that the colours you see on your computer screen / monitor / smart phones may slightly differ from the physical item that you receive.
All designs & photos are the property of pixel paper hearts. Stealing is not cool. Please do not take or reproduce without permission from pixel paper hearts. Kindly, link with love & give credit where credit is due. Thank you.